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IUP Books
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Brand Portfolio Management - Concepts and Applications
Edited by : K Suresh
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The basic
principle in designing a brand portfolio is to maximize market coverage so that
no potential customers are being ignored, but to minimize brand overlap so that
brands are not competing among themselves to gain the same customer's approval.
- Kevin Lane Keller1
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The above statement captures the essence of effective
brand portfolio management. Essentially, the need to understand the emergence of
brand portfolios takes us to the concepts of segmentation, target marketing and
positioning.
Companies need to be in sync with the market dynamics. This includes the changing
demographics and lifestyles of customers. As their income levels change, their lifestyles
get transformed, thus resulting in the need for different products and services.
Firms presently operate in a competitive business environment, wherein a couple
of mass consumption products in different categories is no longer enough. The market
has to be segmented into different groups and products have to be targeted at some
of the segments. Positioning involves creating a fit in the minds of potential customers
the suitability of the brands on offer.
Carrying segmentation too far has resulted in a scenario wherein the differences
among some segments are getting blurred. The differentiation lies more in the minds
of marketers rather than in the segments.
Given this background, companies are realizing that in their zeal to offer brands
at various price points to as many segments as they could target, their brand portfolio
is getting bloated. Obviously, they are unable to do justice to the marketing expenditure
required to support all the brands in their portfolio. Witness for example the focus
on 'Power Brands' by the global FMCG behemoth Unilever. More than 1,000 of its global
brands out of its 1,600 brands are to be chopped off to focus on those brands which
are either leading or show very strong potential of becoming leaders (in other words,
'Power Brands').
At the other extreme are the companies that believe in extending their well-established
brands to other categories rather than launch new brands. They run the risk of diluting
the core brand strength. At the end of the day, consumers would be confused about
the core personality of the brand which has too many extensions.
As Keller puts it, optimizing a brand portfolio is not easy. Balancing needs to
be done in terms of maximizing market coverage and avoiding brand overlaps. This
book addresses different aspects of handling a brand portfolio, with fourteen articles
placed in two sections.
Section I: Issues
What are the relationships among brands within a portfolio? What are the essentials
of a brand portfolio strategy? How can a portfolio be managed to drive the overall
corporate growth? Can brand management be quantitatively analyzed? Which symptoms
signal a sub-optimized portfolio? How can brand portfolios be optimized? What aspects
are involved in pruning a bloated brand portfolio? What constitutes a brand architecture?
The collection of eight articles in this section addresses the above issues, with
inputs from sources such as MIT Sloan Management review, Mercer Management Consulting
and Brandchannel among others.
"Brand Portfolio Strategy", the first article, is written by Roli
Sehgal and is a summary of David Aaker's book of the same title. The book stresses
the need to understand brand portfolio better. The reasons include studying the
interrelationships among the different brands of the firm, clarifying each brand's
role and for directing marketing resources accordingly. Five dimensions of brand
portfolio strategy are detailed - (i) Product defining role - whether a brand is
a master brand, endorser brand, sub-brand or an umbrella brand; (ii) Brand scope
- extent to which a brand can be extended; (iii) Portfolio role - understanding
whether a brand plays the role of a flanker, cash cow or a strategic brand; (iv)
Portfolio structure - examining the brand hierarchy, brand groupings and network;
and (v) Brand portfolio graphics - visual representations used by the portfolio
of brands. Brand relationships are grouped into three types - (i) House of brands
(with negligible links and support); (ii) Endorsed brands (separate but mutually
endorsing); (iii) Sub-brands, and (iv) Branded house (dominated by a master brand).
The second article is titled "Brand Portfolio Economics" and is sourced from Mercer
Management Consulting. It is pointed out that effective management of the brand
portfolio can drive the overall corporate growth. However, several critical issues
crop up during the process. Is it cost-effective to launch a new brand to reach
a new customer set or can an existing brand be repositioned? Can a brand lead into
newer markets? Can some brands be used to protect other brands in the portfolio?
Such questions need to be addressed. Some of the guidelines given to manage portfolios
in order to drive growth are - (i) Aligning brands with business designs; (ii) Building
a pyramid of brands, at different price points; and (iii) Growing winners and harvesting
losers. Initiatives of Kraft Foods and Marriott group of hotels are also provided.
"Effective Brand Portfolio Management", the next article, is a
summary of the book Infinite Asset written by Sam Hill and Chris Lederer. The authors
put forth the concept of Brand Portfolio Molecule (BPM), a map of the closely-knit
brands that is used for quantitative analysis. It highlights how brands connect
and relate to each another. Brands are classified as lead (enjoying customer pull),
strategic (that lure new users or play a defensive role) and support brands. Stagnant
volume growth and nested trademarks are symptoms of sub-optimized portfolios, according
to them. Seven tools are described to optimize brand portfolios - (i) Brand extensions;
(ii) Repositioning of brands; (iii) Pruning of the portfolio; (iv) Over-branding
(using corporate brand or a division brand); (v) Co-branding; (vi) Amalgamation;
and (vii) Scaling (creating another portfolio to fill gaps).
The next article is sourced from MIT Sloan Management Review and is titled "Achieving
the Ideal Brand Portfolio". Richard Ettenson, Sam Hill and Dane Tyson,
the authors, point out that bloated brand portfolios fragment marketing resources
and create marketplace confusion. They advocate complementing brand management with
brand portfolio planning. The five-step brand portfolio renewal framework comprises
- (i) Understanding the portfolio (preparing the list of brands to be reviewed);
(ii) Assessing brand contributions (contribution relative to other brands in the
portfolio, likely future importance, accounting for hidden costs); (iii) Assessing
the market position (with respect to quality, price, customer service, advertising,
trade partners, etc); (iv) Addressing problems and identifying opportunities; and
(v) Developing a portfolio plan (which brands to sell, promote or demote).
"Global Versus Local Brands", the fifth article, is a contribution
from Randall Frost of Brandchannel. Globalization and economic liberalization led
many MNCs to acquire several local brands in different countries. As a result, many
of them manage big, unbalanced portfolios. Pruning such portfolios runs the risk
of some long-established and well-loved local brands disappearing. The expectation
of firms is that they will be able to make the customers of a dropped brand migrate
to one of their other brands on offer. This is difficult to achieve, according to
the author. He discusses the approaches of P&G and Henkel in this context.
The next article, "Forcing Brands into Early Retirement", is also
from the same source and by the same author. Here, the context for killing brands
is referred to. Firstly, it is resorted to when there is an overlap between target
segments. In their zeal to finely segment their markets, some companies go overboard,
resulting in blurred segment differences and overlapping brands being marketed to
them. Secondly, the power shift towards the latter in the manufacture-retailer equation
is forcing several multi-brand companies to prune their portfolio. The reason -
reluctance of powerful retail chains to stock more than a couple of leading brands
in a product category. Thirdly, the costs involved in revitalizing the brands are
high. Opinions of Prof. Nirmalya Kumar of London Business School and Martin Roll,
CEO, Venture Republic (a branding advisory firm) are also provided.
Sourced from Business Line, the next article is written by Meeta Malhotra and is
titled "Architect Your Brand". Set in the Indian context, the article
provides guidelines on handling cluttered and over-branded portfolios. The author
describes three models of brand architecture - corporate brand, corporate brand
as sponsor and standalone brands. Typically different brands operate as disparate
silos, with little coordination or integration with other brands. However, there
are examples wherein some corporates have resorted to integrated approaches. HLL,
for example, integrated its coffee brands Bru and Green Label. Similarly, telecom
company Bharti Group clubbed together its two other brands TouchTel and IndiaOne
with its flagship Airtel brand.
"Regional Brands in Indian Brand Portfolios", the concluding article
of the section, is India-centric and discusses issues facing marketers of a portfolio
of brands in this immensely heterogeneous market. Demographic differences get reflected
through varying consumer preferences across the country. One of the responses of
companies is to market different brands in different geographical pockets. Many
companies thus handle several regional brands within their portfolio, some of which
are acquired. Many critical issues crop up - scope for extending such brands to
other similar regions, an acquired brand cannibalizing their own national brands
and costs involved in maintaining a large portfolio.
Section II: Cases
The six cases included in this section capture efforts by Indian and global companies
to address the issues discussed in the first section. Two global (P&G and Kraft
Foods) and four Indian (HLL, Asian Paints, Paras Pharma and Dabur) cases are provided.
These cases provide learning on how firms handle brand portfolio creation, its management
and pruning.
The section starts off with the case "Kraft Foods' Brand Portfolio Optimization",
written by D Gayathri of IBS-Case Development Centre. Some years
back, the foods major operated more than 60 brands, spanning as many as 25 product
categories. However, nearly 75% of its revenues came from just seven brands. Obviously
cannibalization among its own brands was taking place. Other problems included growth
in private labels by retail chains, competition and rise of low-carb diet alternatives.
Realizing that its marketing resources were getting scattered among its different
brands, the then CEO Roger Deromedi launched a programme Sustainable Growth Plan.
As part of this initiative, small brands were divested and the firm focused on bigger
brands.
"P&G's Brand Management System", the next case, is sourced
from ICMR and written by Vivek Gupta. The case traces
the company's approach to brand management over the decades. It markets brands in
many product categories - home care, family care, beauty care, health care and foods
and beverages. Upto early 1980s, it encouraged marketplace competition among its
own brands. Later it switched over to category management to ensure that brands
within a product category did not compete among themselves. In 1999, as a part of
its six-year restructuring initiative Organization 2005, it reorganized itself from
geographically-based business units to product-based global business units. In 2000,
the company grouped brands to appeal to similar consumer groups (with similar attitudes
and needs). This strategy was termed 'cohort management strategy'.
Sourced from IKC, the next case is written by Gayatridevi N and
is titled "Unilever in India: Building and Nurturing Brands". As
part of its global strategy to prune its brand portfolio, Unilever implemented its
Power Brands focus through its Indian subsidiary Hindustan Lever Limited (HLL).
Using criteria such as size, brand strength, brand relevance, competitive advantage
and potential for growth, thirty brands were shortlisted. Marketing resources were
to be focused only on these brands. Its FMCG business was split into two divisions
- home and personal care, and foods. The former included soaps, detergents and personal
products, while the latter comprised beverages, foods, ice-cream and confectionery.
The next case is titled "Asian Paints: The Power of Corporate Branding",
written by
N Shatrujeet and sourced from The Brand Reporter magazine. It captures the company's
shift from individual branding to umbrella branding. Upto the year 2000, it had
invested heavily in promoting individual brands such as Apcolite, Utsav, Royale,
Tractor, Apex and Touchwood. Realizing that there was a clutter among its brands
for the festival platform it wanted to focus on, the company altered its brand architecture
and made its portfolio corporate-brand centric.
"Paras Pharma", the penultimate case, is also sourced from The
Brand Reporter Magazine and is written by Alok S Shukla. A niche player, the firm
markets eleven OTC brands with five of them being the market leaders. Its cautious
and careful brand launches are based on identifying unmet customer needs or foray
into a category that is dominated by a single player.
The final case study, "Dabur's Acquisition of Balsara Portfolio",
is written by Nandini Vaish and sourced from Businessworld magazine. Acquisition
of Balsara added seven brands to Dabur's portfolio of consumer care brands. The
major benefit lies in registering a presence in all segments of oral care, with
acquired brands Babool and Meswak filling up the gaps in its portfolio in the value
and premium segments respectively.
1"Building, Measuring and Managing Brand
Equity", chapter 11, second edition.
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